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ServiceNow Software Asset Management


Take control of your software assets and unlock greater efficiency with ServiceNow Software Asset Management (SAM). This comprehensive course equips you with the skills to:

  • Gain Complete Visibility: Track all software licenses, installations, and usage for a clear picture of your IT environment.
  • Reduce Costs: Identify and eliminate unused or underutilized software to optimize licensing spend.
  • Improve Compliance: Ensure adherence to software licensing agreements and minimize legal risks.
  • Enhance Decision-Making: Leverage data-driven insights to make informed choices about software procurement and deployment.

Ideal for:

  • IT professionals responsible for managing software assets.
  • Team leads and managers seeking to optimize software license costs and compliance.
  • Organizations aiming to streamline IT operations and improve software utilization.

By the end of this course, you'll:

  • Master ServiceNow SAM features for comprehensive software asset tracking.
  • Develop strategies to optimize software licensing spend and ensure compliance.
  • Gain the skills to identify cost-saving opportunities and make informed software decisions.
  • Empower your team to manage software assets effectively and efficiently.

Enroll today and unlock the full potential of your software landscape!


Course Syllabus


Software Asset Core Overview & Fundamentals

  • Software Asset Management Basics
  • Process Architecture
  • Application introduction and Recommendation Practices
  • Data Integrity – Attributes and Sources for the Data

  • Importing Data
  • Software Discovery and Normalization
  • Content Services
  • Practical Management of Software Compliance

  • Products and Models
  • License Metrics, Entitlements and Allocations
  • Software Reconciliation
  • Operational Integration of Software Processes

  • Contract and Change Management
  • Service Catalog and Procurement
  • Software Remediation
  • Extending SAM

  • Software Model Lifecycle and Retirement
  • Software Installation Optimization
  • Reporting, Implementation and Maintenance