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ServiceNow Certified System Administrator

This course equips you with the expertise to configure and implement ServiceNow System Administration, the backbone of efficient IT service management.

Streamline IT operations: Automate system configurations, user management, and workflows for a smoother experience.
Boost IT efficiency: Reduce manual tasks and free up IT professionals for strategic initiatives.
Enhance user experience: Empower users with self-service tools and improve data accuracy.

This course is ideal for:

IT professionals seeking to become ServiceNow implementation specialists.
IT consultants specializing in system administration.
Anyone who wants to unlock the full potential of ServiceNow for IT service management.

Enroll today and:

Become a valuable asset to any IT team.
Gain the skills to lead successful ServiceNow implementations.
Future-proof your IT career with in-demand expertise.

Course Syllabus

Platform Overview and Navigation

  • ServiceNow Platform overview
  • Platform capabilities and services
  • The ServiceNow Instance
  • Next Experience Unified Navigation

    • Instance Configuration

  • Installing applications and plugins
  • Personalizing/customizing the instance
  • Common user interfaces in the Platform

    • Configuring Applications for Collaboration

  • Form templates and saving options
  • Advanced Form Configuration
  • Task Management
  • Visual Task Boards (VTBs)
  • Reporting, Dashboards, and Performance Analytics
  • Notifications

    • Self Service & Automation

  • Knowledge Management
  • Service Catalog
  • Flow Designer
  • Virtual Agent

    • Database Management

  • Data Schema
  • Application/Access Control
  • Importing Data
  • CMDB and CSDM

    • Data Migration and Integration

  • UI Policies
  • Business Rules
  • System update sets
  • Scripting in ServiceNow

    • About Us

    Since its inception in 2010, We have carved its place in the domain of consultative learning and training solutions for both corporate clients and end users. With a team of over 100 highly skilled professionals

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