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ServiceNow Project Portfolio Management


Transform your IT operations with ServiceNow Project Portfolio Management (PPM). This powerful module empowers organizations to strategically manage their projects and portfolios, ensuring alignment with business objectives and optimizing resources. Key advantages: Streamline project management: Learn to efficiently categorize, evaluate, and prioritize projects within your IT landscape. Implement strategic decision-making: Master techniques for aligning project portfolios with business goals and reducing redundant projects. Optimize resource allocation: Develop strategies to maximize the value of your project portfolio and minimize costs. Ideal for: Project portfolio managers seeking to enhance project governance. ServiceNow administrators looking to extend their platform knowledge. Organizations aiming to transition from reactive to strategic IT management. Upon mastering ServiceNow PPM, you'll: Gain expertise in configuring and optimizing project portfolios. Acquire skills to significantly improve decision-making and resource allocation. Enhance your value as an IT professional capable of driving strategic IT initiatives. Start your journey into strategic IT management today. Harness the power of ServiceNow PPM to drive operational excellence and ensure successful project delivery.


Course Syllabus


PPM Implementation Overview

  • Overview of PPM
  • PPM Business Outcome Model
  • PPM Personas
  • Now Create Methodology
  • PPM Application Overview

  • Plugins
  • Tables & Data Models
  • Properties & Preferences
  • User & Role Administration
  • Group Administration
  • Idea & Demand Configuration

  • Configuring Idea
  • Idea to Task Process Flow
  • Integrating Innovation Management with Universal Request
  • Idea to Demand
  • Defining Stakeholders
  • Assessments
  • Demand Visualization Capabilities
  • Project Configuration

  • Project Templates
  • Project Workspace
  • Planning Console
  • Investment Portal
  • Status Reports
  • RIDAC
  • PPM Teamspace Configuration

  • Architecture
  • Roles & Tables
  • Teamspace Configuration
  • Resource Management Configuration

  • Resource Allocation Workbench
  • State, Schedules, Calendars & Reports
  • PPM Financials

  • Cost Types & Fiscal Calendar
  • Financial Baseline & Planning Grid
  • Rate Model
  • Multi-Currency
  • Investment Funding
  • Time Tracking Configuration

  • Generate a Timecard
  • Categories & Policies
  • Rate Types
  • PPM Performance Analytics, Reporting & Dashboards

  • Performance Analytics
  • Reporting
  • Dashboards