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ServiceNow Application Portfolio Management


Transform your IT operations with ServiceNow Application Portfolio Management (APM). This robust module empowers organizations to strategically manage their application portfolios, ensuring alignment with business objectives and optimizing IT investments. Key advantages: Streamline application management: Learn to efficiently categorize, evaluate, and rationalize applications within your IT landscape. Implement strategic decision-making: Master techniques for aligning application portfolios with business goals and reducing redundant applications. Optimize IT investments: Develop strategies to maximize the value of your application portfolio and minimize costs. Ideal for: IT portfolio managers seeking to enhance application governance. ServiceNow administrators looking to extend their platform knowledge. Organizations aiming to transition from reactive to strategic IT management. Upon mastering ServiceNow APM, you'll: Gain expertise in configuring and optimizing application portfolios. Acquire skills to significantly improve decision-making and resource allocation. Enhance your value as an IT professional capable of driving strategic IT initiatives. Start your journey into strategic IT management today. Harness the power of ServiceNow APM to drive operational excellence and ensure optimal application performance.


Course Syllabus


Introduction

  • ServiceNow’s Application Portfolio Management
  • Plugins and Roles
  • CSDM
  • Maturity Model
  • AN APM Customer
  • Applications Under Management

  • Application Inventory
  • Application Categorization
  • Data Certification
  • Application Services
  • Architectural Artifacts
  • The Value of Managing Applications
  • Basic Rationalization

  • Rationalization Process
  • Application Scoring
  • Business Capabilities
  • Demand
  • Integration with ITSM
  • The Value of Basic Rationalization
  • Advanced Rationalization

  • Technology Portfolio Management (TPM)
  • Technology Reference Model (TRM)
  • Software & Hardware Models and Lifecycles
  • Creating Software & Hardware Models
  • Information Portfolio
  • Governance, Risk & Compliance
  • Application Cost Model
  • The Value of Advanced Rationalization
  • Application Roadmap
  • Fundamentals

  • Application Portfolio Management Overview
  • The Features of APM and Who Benefits
  • The APM Application