Uncover Your Service Landscape with ServiceNow Service Mapping
Gain a clear understanding of your IT services with ServiceNow Service Mapping. This comprehensive course equips you with the skills to:
- Visualize Service Relationships: Map dependencies between services and applications to identify potential bottlenecks and areas for improvement.
- Improve Incident Resolution: Diagnose and troubleshoot issues faster by tracing the flow of services.
- Enhance Change Management: Proactively identify potential impacts of changes on dependent services.
- Support Continual Service Improvement: Gain valuable insights to optimize your service delivery model.
Ideal for:
- IT professionals responsible for service design and documentation.
- System administrators and architects seeking to understand service dependencies.
- Organizations aiming to improve service visibility and control.
By the end of this course, you'll:
- Master ServiceNow Service Mapping features for comprehensive service visualization.
- Develop strategies to identify and document service relationships effectively.
- Gain the skills to leverage service maps for faster incident resolution and proactive change management.
- Empower your organization to make data-driven decisions for continuous service improvement.
Enroll today and shed light on your IT service landscape with ServiceNow Service Mapping!
Course Syllabus
Service Mapping Pattern Design
Pattern Designer (Debug, Steps, Temp variables, Command Line Console)
Operations (Match, Parse variable, Parse file, Parsing strategies)
Scripting (WMI, SSH, Regex, Command Line, SNMP)
Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
Service Mapping Configuration
Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log)
Discovery Configuration
Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)
Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)
Event Management
Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
Alerts (Task Templates, Alert Rules, CI Binding)
Event Management Solution (Business Value, Definition, Positioning, Customer Conversations)
Configuration Management Database
CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
Service Mapping Engagement Readiness
Scoping (Service definition, Shared services, Licensing, Supported Applications)
Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)
