Transform your IT operations with ServiceNow Event Management. This powerful module empowers organizations to proactively monitor and respond to IT incidents, reducing downtime and enhancing service reliability.
Key advantages:
- Streamline event processing: Learn to efficiently collect, analyze, and prioritize IT events from multiple sources.
- Implement intelligent alerting: Master techniques for setting up meaningful alerts and reducing event noise.
- Automate incident response: Develop strategies for swift, automated responses to critical events.
Ideal for:
- IT operations managers seeking to improve service stability.
- ServiceNow administrators looking to extend their platform knowledge.
- Organizations aiming to transition from reactive to proactive IT management.
Upon mastering ServiceNow Event Management, you'll:
- Gain expertise in configuring and optimizing event correlation and alerting.
- Acquire skills to significantly reduce mean time to resolution (MTTR) for IT incidents.
- Enhance your value as an IT professional capable of maintaining high-performance IT environments.
Start your journey into proactive IT management today. Harness the power of ServiceNow Event Management to drive operational excellence and ensure uninterrupted service delivery.
Course Syllabus
Event Management Overview
IT Operations Management (ITOM) solution
Define customer challenges
Event Management key features and capabilities
Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
Common Service Data Model (business, application, and technical services)
Architecture and Discovery
Discovery and MID server architecture
Event Management architecture and CMDB
The monitoring process
Validate a MID server
Event Configuration and Use
Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
Connectors (preconfigured, customized)
Scripting (Regex, JavaScript, PowerShell)
Alerts and Tasks
Alert defined (alert record attributes, scheduled jobs
Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
Alert grouping (correlation rules, alert aggregation)
Alert Intelligence
Alert impact profile (impact tree, impact rules, cluster example, SLAs)
Event Sources
Identify event sources
Push vs. pull methods
Use inbound actions
Configure a monitoring connector
