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ServiceNow Security Incident Response


Be prepared to effectively respond to security threats with ServiceNow Security Incident Response (SIR). This comprehensive course equips you with the skills to:

  • Streamline Incident Management: Automate workflows and centralize incident data for faster investigation and resolution.
  • Enhance Collaboration: Foster seamless teamwork between security teams and other departments to contain threats effectively.
  • Improve Threat Detection: Leverage ServiceNow SIR features to identify and prioritize security incidents quickly.
  • Ensure Regulatory Compliance: Meet industry standards and regulations for incident response and reporting.

Ideal for:

  • Security analysts and incident responders seeking to improve their response capabilities.
  • IT security teams aiming to streamline security incident workflows.
  • Organizations focused on enhancing their overall security posture.

By the end of this course, you'll:

  • Become proficient in using ServiceNow SIR features for efficient incident response.
  • Develop strategies to improve collaboration and communication during security incidents.
  • Gain the skills to analyze and prioritize security threats effectively.
  • Strengthen your organization's security posture by minimizing the impact of security incidents.

Enroll today and become an expert in ServiceNow Security Incident Response!


Course Syllabus


Security Incident Response Overview and Data Visualization

  • Introducing Security Incident Response
  • Data Visualization
  • Security Incident Response Components
  • Security Incident Creation and Threat Intelligence

  • Explore How to Create Security Incidents
  • Major Security Incident Management
  • Understanding Threat Intelligence
  • MITRE ATT&CK Framework
  • Security Incident and Threat Intelligence Integrations

  • ServiceNow Store and Share
  • Managing Pre-Built Integrations
  • Creating Custom Integrations
  • Security Incident Response Management

  • Standard Automated Assignment Options and Escalation Paths
  • Security Tags
  • Process Definitions and Selection
  • Risk Calculations and Post Incident Response

  • Security Incident Calculator Groups and Risk Scores
  • Post Incident Reviews
  • Event Management
  • Automation and Standard Processes

  • Automate Security Incident Response Overview
  • Security Incident Process Automation Using Playbooks and Runbooks
  • Use Case: User Reported Phishing v2