VMware Certified Professional Desktop Management (VCP-DTM)

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VMware Certified Professional Desktop Management (VCP-DTM) Syllabus

Architectures and Technologies

- Differentiate between VDI deployed on-premises or on cloud platforms
- Describe disaster recovery and high availability
- Determine user client types (zero client, thin client)
- Explain basic virtualization concepts
- Describe software-defined data center and the cloud infrastructure
- Describe user profile-management
- Describe application virtualization
- Describe scalability (Global Entitlement Layer with Cloud Pod Architecture)
- Understand use cases for display protocols

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VMware Products and Solutions

- Identify Horizon Enterprise components and subcomponents (Thin App, App Volumes, Horizon, vSphere, DEM)
- Identify and describe VMware disaster recovery, high availability and scalability (All VMware products; Cloud Pod Architecture, load-balancing, etc.)
- Differentiate and match use cases with VMware products (Horizon or Horizon Cloud Service)
- Describe the benefits of Workspace ONE Access for Horizon
- Describe Unified Access Gateway appliance
- Describe the interoperability of Horizon with other VMware products

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Planning and Designing

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Installation, Configuration, and Setup

- Identify infrastructure requirements (minimums, maximums, and recommended sizing requirements, OS version support, database versions, on-premises vs cloud, etc.)
- Install and configure Horizon components

• Install and configure Horizon Connection Server (True SSO, Replica etc.)
• Install and configure Dynamic Environment Manager (Helpdesk Tool, Self-support Tool, Smart Policies, Shares, Profiles, GPO, etc.)
• Install and configure App Volumes
• Install and configure Unified Access Gateway (deployments, network configuration, edge services, authentication methods, etc.)

- Manage the AD LDS Database for Horizon Connection Server
- Describe the authentication and certificate options for a Horizon environment
- Configure graphics cards for use in Horizon
- Identify security requirements and policies (client-side, administrative-side, etc.)
- Integrate Workspace ONE Access and Horizon 8 to manage user access

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Performance-tuning, Optimization, and Upgrades

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Troubleshooting and Repairing

- Collect valid and accurate information regarding problems
- Understand where to get to logs and how to generate a log bundle
- Troubleshoot Horizon solution components (communication, replication, ODBC connections, compatibility, permissions, trust relationships)
- Apply systematic troubleshooting methods to logically diagnose faults and increase troubleshooting efficiency
- Troubleshoot common problems faced by horizon clients (black screen, incorrect GPO etc.)
- Interpret the event database to diagnose issues

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Administrative and Operational Tasks

- Identify use cases for pool configuration (priming process, power states, assignment types, entitlements, 3D graphics)

• Compare, contrast, and configure Full Clones and Instant Clones
• Identify when to use RDS Desktop Pool and Application Pool (RDSH farms)
• Perform Day 2 operations and changes on desktop pools (editing pool settings, changing pool sizes, recover, push)

- Manage Horizon user sessions (Helpdesk Tool, Horizon Administration, etc.)
- Configure Group Policy Objects in Horizon (Horizon GPO Bundle)
- Identify when to use command line tools (kiosk mode, vdmadmin)
- Configure role based delegated administration for Horizon
- Create, manage, assign, provision and update an App Volumes Application Package
- Create, manage, and assign a writable volume (customize template, move, backup, restore)
- Manage DEM profiles in the DEM console
- Configure, manage, use DEM Application Profiler
- Configure Cloud Pod Architecture

• Perform global entitlements and configure Home Site for user accounts

- Create an internal CA signed certificate
- Deploy and configure UAG

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