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- Differentiate and illustrate the differences between physical architecture and logical architecture
- Differentiate between cloud computing and on-prem unified endpoint management
- Differentiate between endpoint operating systems as well as various manufacturer differences
- Describe and define identity and access management concepts
- Differentiate between traditional management and modern management
- Explain authentication methods (2 factor authentication, Kerberos, Identity Chain, SAML, SAML Transformation, Mobile SSO, etc.)
- Describe security concepts in relation to endpoint management (DMZ, Zero Trust, authentication, authorization, etc.)
- Describe UEM + Access components and sub-components (AirWatch Cloud Connector, Workspace ONE Access Connector, Workspace ONE Assist, UAG, ENS, AWCM, LTE Connector, VMverify, Intelligent Hub, Drop-ship (Factory) Provisioning, etc.)
- Identify infrastructure requirements (minimums, maximums, and recommended sizing requirements, OS version support, database versions, email infrastructure, directory services, etc.)
- Install and configure Workspace ONE components
- Understand the various logs and their purpose
- Detect networking misconfigurations (DNS, NTP, etc.)
- Identify endpoint enrollment and management non-connectivity
- Identify end-user authentication failures
- Use console to resolve device misconfigurations
- Configure and manage device profiles for mobile and desktop endpoint OS
- Configure and manage certificate authority and certificate templates
- Manage Assignment Groups and Organization Groups
- Add and manage Accounts (users, admins, groups)
- Add, assign, and manage Resources
- Add, assign, and manage Content
- Configure and manage Email policies
- Configure and manage Compliance policies for mobile and desktop endpoints
- Perform device management on device endpoints
- Add and Manage SaaS, Web Applications on Workspace ONE Access
- Configure and manage connectors
- Manage UEM reporting
- Manage user and admin access on Workspace ONE Access Console
- Add and manage conditional access, access policy in Workspace ONE Access Console
- Manage authentication methods in Workspace ONE Access
- Configure privacy and security controls
- Create custom reports (Workspace ONE Intelligence)
- Configure and manage API settings
- Configure and manage automation, dashboard, and widget
