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The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.
Introduction
Listing the features of Oracle Database 11g
Chapter 1
Organizational & User Setup, Org & User Setup, User Interface Overview, Customizing the User Interface, Homepage Customization, Customizing the Admin Interface, Company Profile
User Management
Chapter 2
Learning Objectives, Understanding the Standard Object Model, Creating an App & Personalizing Salesforce, Creating Objects & Tabs, Creating Fields, Field Dependances, Creating Object Relationships, Traversing Relationships with Formulas & Summary Fields, Page Layout Customization, Field Histories, Record Types, Standard Fields & Deleting Fields, Chatter & Chatter Files, Customizing Search & Tab Layouts, List Views
Chapter 3
Process Automation, Learning Objectives, Validation Rules, Workflow Rules & Actions, Approval Processes
Chapter 4
Salesforce Security, Salesforce Security Overview, Organizational Security Settings, Organizational Wide Defaults, Record Ownership, Role Hierarchies, Sharing Rules, Manual Sharing, Object Permissions and Record Access, User Profiles & Permission Sets
Chapter 5
Reports & Dashboards, Learning Objectives, Tabular Reports, Report Automation, Summary Reports, Matrix Reports, Report Charts & Formatting, Reports & Page Layouts, Bucket Fields, Report Types, Dashboards, Report & Dashboard Security, Chatter & Dashboards
Chapter 6
Data Management, Duplicate Management, Methods for Importing Data, Salesforce IDs & External IDs, Data Loader, Import Wizard, Considerations when importing data, Backing up Salesforce Data, Mass Action Functions, Salesforce Content, Documents & Files Uploading Review
Chapter 7
Sales and Marketing, Sales Overview, Web to Lead, Lead Scoring, Auto Response Rules & Email Templates, Assignment Rules, Opportunity & Sales Process Overview, Products & Pricebooks, Sales Productivity Features, Campaign Management, Cloud Scheduler
Chapter 8
Service and Support, The Case Object, Case Settings, Support Processes, Case Escalation, Email to Case, Web to Case, Solutions, Knowledge, Ideas, Community, Partner & Employee Communities
