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The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.
Chapter 1 :
Getting Your Organization Ready for Users, Set up the company profile, Configure the user interface, Set up activities and calendars, Configure search settings, Set up Chatter
Enable mobile access with Salesforce1
Chapter 2 :
Setting Up and Managing Users, Manage user profiles, Create and manage users, Troubleshoot user login issues, Understand SalesforceA capabilities, Set up Chatter Free Users and Invites
Chapter 3 :
Security and Data Access, Restrict logins, Determine object access, Set up record access, Manage record access with the role hierarchy, Deal with record access exceptions, Control access to events, Manage field-level security
Chapter 4 :
Customization: Fields, Administer standard fields, Create new custom fields, Create selection fields: picklists and lookups, Create formula fields, Work with page layouts, Work with record types and business processes, Maintain data quality
Chapter 5 :
Managing Data, Import new records using import wizards, Update existing records with the data loader, Keep records up to date with Data.com, Mass transfer records between users, Back up data with a weekly export, Mass delete records
Chapter 6 :
Reports and Dashboards, Run and modify reports, Create new reports with the report builder, Filter reports, Summarize report data with formulas and visual summaries, Print, export, and email reports, Build dashboards
Chapter 7 :
Automation, Email Templates, Set up workflow rules and Process Builder, Automate leads and cases
