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Implementing Cisco Collaboration Applications (CLICA) 300-810 Syllabus
Single Sign-On (SSO) for Collaboration Applications - 15%
- Describe these types of SSO as they relate to Collaboration
-
Integrated Windows AD,
Kerberos,
Two-factor authentication (2FA),
Third-party IdP
- Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions
- Describe these components of SAML 2.0 and later
- Assertion,
Protocol,
Binding,
Profiles
- Describe SAML SSO configuration
- Describe OAuth 2.0
Cisco Unified IM and Presence and Cloud Messaging - 30%
- Configure Cisco Unified IM and Presence on premises
-
High availability,
Calendar integration,
Apple Push Notification Service,
Persistent chat,
Federation configuration (XMPP and SIP),
Centralized Cisco Unified IM and Presence,
Hybrid Message Service,
- Troubleshoot Cisco Unified IM and Presence on-premises
- XMPP,
High availability,
Calendar integration,
Apple Push Notification Service,
Persistent chat,
Federation configuration (XMPP and SIP),
Message Archiver Service
Cisco Unity Connection - 30%
- Configure Cisco Unified IM and Presence on premises
- High availability,
Calendar integration,
Apple Push Notification Service,
Persistent chat,
Federation configuration (XMPP and SIP),
Centralized Cisco Unified IM and Presence,
Hybrid Message Service
- Troubleshoot Cisco Unified IM and Presence on-premises
- XMPP,
High availability,
Calendar integration,
Apple Push Notification Service,
Persistent chat,
Federation configuration (XMPP and SIP),
Message Archiver Service
Cisco Unity Connection - 30%
- Configure these in Cisco Unity Connection
- Call handlers,
Voicemail transfers and greetings,
Routing rules,
Distribution lists,
LDAP integration
- Troubleshoot these in Cisco Unity Connection
- Call handlers,
Voicemail transfers and greetings,
AutoAttendant,
Routing rules,
MWI
- Implement toll fraud prevention
- Troubleshoot Cisco Unity Connection integration options with Cisco UCM
- Describe digital networking in multicluster deployments in Cisco Unity Connection
Application Clients - 25%
- Configure DNS for service discovery
- Troubleshoot service discovery
- Troubleshoot Cisco Jabber and Webex App phone control
- Troubleshoot Cisco Jabber and Webex App voicemail integration
- Troubleshoot certificate validation
- Describe the Cisco Unified Attendant Console Advanced integration
- Troubleshoot Webex App functions
- Login process,
Call signaling,
Voice/video quality.
