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You manage multiple, related projects in a coordinated way, achieving benefits that could not occur if the projects were handled separately.
Your leadership is instrumental. With program management maturity, an organization's projects are far more successful than without it — 76 percent compared to 54 percent according to our 2015 Pulse of the Profession® report. The Program Management Professional (PgMP)® is a visible sign of your advanced experience and skill and gives you a distinct advantage in employment and promotion.
Develop the program charter consisting of the program scope, assumptions, constraints, high-level risks, high-level benefits and their realization, timing, key stakeholders, outcomes, resource allocation, and other provisions that tie the program to the business case, thereby enabling strategic alignment using input from all stakeholders to initiate and design program and benefits.
Translate strategic objectives into high-level program scope statements by negotiating with stakeholders, including sponsors/steering committee, to create a program scope description.
Develop a program roadmap using the goals and objectives of the program, applicable historical information, and other available resources (for example, work breakdown structure (WBS), scope statements, and benefits realization plan) to align the program with the strategy, and manage the expectations of stakeholders, including sponsors/steering committee.
Develop a responsibility assignment matrix by identifying and assigning program roles and responsibilities to build the program management core team and differentiate between the program and project resources.
Define standard measurement criteria, including key performance indicators, for success and review points for all constituent projects/components by analyzing stakeholder expectations and requirements across the constituent projects/components to monitor and control the program.
Conduct program kick-off with key stakeholders by holding meetings to familiarize the organization with the program and obtain stakeholder buy-in.
Develop a detailed program scope statement by incorporating the program vision and all internal and external objectives, goals, influences, and variables to facilitate overall planning.
Develop program WBS to determine, plan, and assign the program tasks and deliverables.
Establish the program management plan and schedule by integrating plans for constituent projects/components and creating plans for supporting program functions (for example, quality, risk, communication, and resources) to effectively forecast, monitor, and identify variances during program execution.
Optimize the program management plan by identifying, reviewing, and leveling resource requirements (for example, human resources, materials, equipment, facilities, and finance) to gain efficiencies and maximize productivity/synergies among constituent projects/components.
Define project/program management information system (PMIS) by selecting tools and processes to share knowledge, intellectual property, and documentation across constituent projects/components to maximize synergies, savings, and benefits realization per the governance framework.
Identify and manage unresolved project-level issues by establishing a monitoring and escalation mechanism and selecting a course of action consistent with program constraints and objectives to achieve program benefits realization.
Develop the benefits management plan including benefits integration, transition, and sustainment by defining exit criteria to ensure all administrative, commercial, and contractual obligations are met upon program completion.
Develop key performance indicators (KPIs) by using decomposition/mapping to manage the program and implement a scope and quality management system within the program.
Monitor human resources for program and project roles, including subcontractors, and identify opportunities to improve team motivation (for example, develop compensation, incentive, and career alignment plans) and negotiate contracts to meet and/or exceed benefits realization objectives.
Charter and initiate constituent projects/components by assigning project managers and allocating appropriate resources to achieve program objectives.
Establish consistency by deploying governance framework, uniform standards, resources, infrastructure, tools, and processes to enable informed program decision-making.
Establish a communication feedback plan and reporting process to capture lessons learned and the team’s experiences throughout the program.
Lead human resource functions by training, coaching, mentoring, and recognizing the team to improve team engagement and achieve commitment to the program’s goals.
Review project managers’ performance in executing the project per the project plan to maximize their contribution to achieving program goals.
Execute the appropriate program management plans (for example, quality, risk, communication, resourcing) using the tools identified in the planning phase and by auditing the results to ensure the program outcomes are aligned with the strategy and deliver anticipated benefits.
Consolidate project and program data using predefined program plan reporting tools and methods to monitor and control the program performance and communicate to stakeholders.
Evaluate the program’s status to monitor and control the program while maintaining current program information.
Approve closure of constituent projects/components upon completion of defined deliverables to ensure scope is compliant with the functional overview.
Analyze variances and trends in costs, schedule, quality, and risks by comparing actual and forecast to planned values to identify corrective actions or opportunities.
Update program plans by incorporating corrective actions to ensure program resources are employed effectively to meet program objectives and deliver program benefits.
Manage program-level issues (for example, human resource management, financial, technology, scheduling) by identifying and selecting a course of action consistent with program scope, constraints, and objectives to achieve program benefits.
Manage changes per the change management plan to control scope, quality, schedule, cost, contracts, risks, and rewards to achieve program benefits.
Conduct impact assessments for program changes and recommend decisions to obtain approval per the governance framework.
Manage risk per the risk management plan to ensure benefits realization.
Complete a program performance analysis report by comparing actual values to planned values for scope, quality, cost, schedule, and resource data to determine program performance.
Conduct program closure within the boundaries of the governance framework.
Execute the transition and close-out of the program and all constituent projects and/or components (for example, perform administrative and PMIS program closure, archive program documents and lessons learned, and transfer ongoing activities to the functional organization) to transition program benefits and meet program objectives and/or ongoing operational sustainability.
Conduct the post-review meetings by presenting the program performance reports to obtain feedback and capture lessons learned.
Report lessons learned and best practices observed and archive to the knowledge repository to support future programs and organizational improvement.
Develop the benefits realization plan and its measurement criteria to set the baseline for the program and communicate to stakeholders, including sponsors/steering committee.
Identify and capture synergies and efficiencies identified throughout the program life cycle to update and communicate the benefits realization plan to stakeholders, including sponsors/steering committee.
Develop a sustainment plan that identifies the processes, measures, metrics, and tools necessary for the management of benefits beyond the completion of the program to ensure the continued realization of intended benefits.
Monitor the metrics (for example, by forecasting, analyzing variances, developing “what if” scenarios and simulations, and utilizing causal analysis) to take corrective actions in the program and maintain and/or potentially improve benefits realization.
Verify that the close, transition, and integration of constituent projects/components and the program meet or exceed the benefit realization criteria to achieve the program’s strategic objectives.
Maintain benefits register and record program progress to report the benefit to stakeholders via the communications plan.
Analyze and update the benefits realization and sustainment plans for uncertainty, risk identification, risk mitigation, and risk opportunity to determine if corrective actions are necessary and communicate to stakeholders.
Develop a transition plan to operations to guarantee the sustainment of products and benefits delivered by the program.
Identify stakeholders, including sponsors/steering committee, and create the stakeholder matrix to document their position relative to the program.
Perform stakeholder analysis through historical analysis, personal experience, interviews, knowledge base, review of formal agreements (for example, request for proposal (RFP), request for information (RFI), contracts), and input from other sources to create the stakeholder engagement plan.
Negotiate the support of stakeholders, including sponsors/steering committee, for the program while setting clear expectations and acceptance criteria (for example, KPIs) for the program benefits to achieve and maintain their alignment with the program objectives.
Generate and maintain visibility for the program and confirm stakeholder support to achieve the program’s strategic objectives.
Define and maintain communications adapted to different stakeholders, including sponsors/steering committee, to ensure their support for the program.
Evaluate risks identified by stakeholders, including sponsors/steering committee, and incorporate them in the program risk management plan, as necessary.
Develop and foster relationships with stakeholders, including sponsors/steering committee, to improve communication and enhance their support for the program.
Develop program and project management standards and structure (governance, tools, finance, and reporting) using industry best practices and organizational standards to drive efficiency and consistency among projects and deliver program objectives.
Select a governance framework structure including policies, procedures, and standards that conforms program practices with the organization’s governance structure to deliver program objectives consistent with organizational governance requirements.
Obtain authorization(s) and approval(s) through stage gate reviews by presenting the program status to governance authorities to proceed to the next phase of the program.
Evaluate key performance indicators (for example, risks, financials, compliance, quality, safety, and stakeholder satisfaction) to monitor benefits throughout the program life cycle.
Develop and/or utilize the program management information system (PMIS), and integrate different processes as needed, to manage program information and communicate status to stakeholders.
Regularly evaluate new and existing risks that impact strategic objectives to present an updated risk management plan to the governance board for approval.
Establish escalation policies and procedures to ensure risks are handled at the appropriate level.
Develop and/or contribute to an information repository containing program-related lessons learned, processes, and documentation contributions to support organizational best practices.
Identify and apply lessons learned to support and influence existing and future programs or organizational improvement.
Monitor the business environment, program functionality requirements, and benefits realization to ensure the program remains aligned with strategic objectives.
Develop and support the program integration management plan to ensure operational alignment with program strategic objectives.
