Microsoft Dynamics 365 Field Service MB-240 training and certification in Coimbatore

Microsoft Dynamics 365 Field Service MB-240 Training by NuxSoftware NuxSoftware Training & Certification Solutions offers premier training for Microsoft Dynamics 365 Field Service (MB-240). Our comprehensive course is designed to equip you with the essential skills to optimize field service operations using Dynamics 365. With a proven track record of excellence in IT education, we are your trusted source for top-notch training and certification. Why Choose NuxSoftware for MB-240 Training?

• Expert Instructors: Learn from a team of highly experienced professionals and faculty dedicated to providing quality education.
• Hands-on Learning: Emphasizing practical exposure through extensive lab work ensures you gain skills for real-world applications.
• Comprehensive Curriculum: Covering all aspects of Microsoft Dynamics 365 Field Service, preparing you to excel in the IT industry.

Join NuxSoftware Training & Certification Solutions to become proficient in Microsoft Dynamics 365 Field Service. Gain theoretical knowledge and practical skills essential for success in today's competitive IT landscape. Enroll now to take the first step towards a promising career in IT.

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MB-240 Course Syllabus

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Configure field service applications (20-25%)

Define and configure core field service components - Define and configure key required security roles
- Configure territories, postal codes, and organizational units
- Configure characteristics and proficiency models
- Implement resource roles and categories
- Modify default Field Service settings
- Configure trades and trade coverages Configure product and service pricing - Define required product and service types
- Configure minimum charge amounts and durations
- Determine how pricing rules affect the price that is applied to a product on a work order
- Associate products and services with price lists Configure bookable resources - Manage bookable resources
- Configure geocoding
- Define start and end locations for resources
- Configure pay types and rates
- Configure working hours and working hour templates
- Manage time off requests
- Enable technician time tracking - Determine the types of resources required
- Define Requirement groups and Requirement group templates
- Set up resource pools and crews

Manage work orders (20-25%)

Create and manage work orders - Create a work order
- Add status and sub-status information to a work order
- Organize work orders and resources by geography
- Associate a work order with a price list, service-level agreement, and entitlement
- Close a work order, including attaching a work order resolution
- Collaborate on work orders by using Microsoft Teams chat
- Manage work order costs based on not-to-exceed values
- Create a work order by using Copilot in Microsoft Outlook Manage incidents - Configure incident types and suggestions
- Assign requirement group templates to incident types
- Add service tasks to incidents
- Add products and services to incidents Create and manage agreements - Determine when to use agreements
- Define and configure agreement preferences and settings
- Configure automatic generation of work orders
- Configure booking preferences
- Configure agreement invoicing
- Create entitlements for agreements Manage inspections - Create inspections
- Associate inspections with work orders and customer assets
- Create inspection templates
- Run reports on inspections
- Configure advanced options for inspections

Schedule and dispatch work orders (25-30%)

Manage scheduling options - Schedule work orders by using the schedule board and schedule assistant
- Determine when to use each scheduling option
- Configure fulfillment preferences
- Configure quick scheduling ("quick book")
- Schedule a work order in the Field Service app for Outlook
- Configure resource requirements for multi-day scheduling Implement schedule boards - Identify features and uses for Booking Requirements view
- Implement the integrated map feature
- Manually schedule work orders
- Reassign and reschedule work orders
- Move incomplete work orders Manage schedule boards Implement the Schedule Assistant - Apply constraints to resource queries
- Filter data
- Troubleshoot the schedule assistant Configure Universal Resource Scheduling

Manage the Field Service mobile app (5-10%)

Set up the mobile app

Manage inventory and purchasing by using the built-in inventory management system (5-10%)

Manage inventory and warehouses - Set up inventory and warehouses
- View product inventory
- Adjust inventory levels
- Transfer inventory between warehouses
- Manually update inventory by using inventory journals Manage purchasing and product returns

Manage Connected Field Service and customer assets (5-10%)

Implement Connected Field Service

Implement Microsoft Power Platform (5-10%)

Configure model-driven apps - Create and configure forms
- Create and configure views
- Configure navigation Create custom apps and automations - Create task-specific canvas apps and custom pages
- Embed apps in Field Service
- Use custom Power Automate cloud flows to automate tasks and enhance Field Service Configure Microsoft Power Pages - Configure the Field Service customer experience portal
- Configure self-service scheduling
- Configure pre-built Power Automate flows
- Configure Track my technician settings